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User List

In Design

Will need more use cases before this design is finalized. Also, this will require work to be able to take quick actions within the agent experience.

User Details

In Design

Not sure what the requirements are for this yet. There's some content shown here that would need work on the respective WFM providers, but most likely is already being done to add functionality to agent mobile.

USER INFO

Name

Adam Levit

Username

alevit1234

Email

alevit@gmail.com

Mobile Phone

+1 109 167 367

Type

Agent

Schedule

Balances

Vacation

40.0

PTO

35.1

Sick Days

4

Hours this week

35.75

Hours next week

37

ASSIGNMENT STATS

Active Assignments

3

Past Due Assignments

0

CALL STATS

AHT

4 Min 12 Sec

Service Score

8.7

FCR

78%

Quick Action